Return & Refund Policy


Thank you for shopping at

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.





The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Exchange Policy:

Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Grimcraft Located at GB.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


If the product will be refund, returned or exchanged there will be charge on Shipping Fee of $£3.50 up to 2KG £6 up to 5KG or flat rate of £10 for heavier items , which would be applied through a total reduced refund or credit.

All Items are eligible for return exempt the products that are: Custom or personalised orders Special Sale/clearance Items Digital downloads Intimate items (for health/hygiene reasons)

You are always required to ship back the items by following the shipping instruction:

Buyers are responsible for all return postage costs including any fees that may occur from incorrect postage labels. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Need help? Contact me at for questions related to refunds and returns. GRIMCRAFT 4 Dale View Crook County Durham ENGLAND DL15 8QR


In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must have the receipt or proof of purchase

After we receive your product, I will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 


If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us at:

Email Address:

You will be updated for their Return Status through your EMAIL, provided that contact information is noted in the return request message.

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